Frequently Asked Questions

Quick answers to the questions people ask before signing up (and after).

Pricing & billing

Do I have to pay to try it?

No. You can pick a starting design, build your site in the editor, and see exactly what it will look like — all for free. You only pay when you're ready to publish it live on your domain.

How does billing work?

Monthly subscription, charged to your card on the same day each month. No annual commitment. You can cancel any time and your site stays live until the end of your paid period.

Do you offer a money-back guarantee?

Yes — 14-day money-back guarantee on your first paid month. If you cancel within 14 days of your first successful charge (a failed initial charge doesn't burn any of the window), we refund the full amount on request.

The guarantee is one-time per customer, tracked by your email and payment method. Termination for a hard policy violation (illegal content, phishing, malware, chargeback fraud) during the window forfeits the guarantee; soft-violation termination doesn't.

After the 14-day window, no refunds; downgrade or cancel at any time and the current period runs out.

Can I pay annually for a discount?

Not today. All plans are monthly at launch. We're revisiting annual billing after our first 90 days of data. If annual billing matters to your business, tell us and we'll factor it in.

What payment methods do you accept?

All major credit and debit cards via Stripe. Apple Pay and Google Pay on supported devices. We don't accept bank transfers or invoicing except on Managed Services engagements.

Are there any hidden fees?

No. The price on the plan is the price. No per-page fee, no per-visitor fee, no bandwidth caps that quietly turn into charges. If we ever change pricing, existing customers keep their current rate for at least 12 months.

What about transaction fees on the Online Store?

Stripe charges standard payment processing fees per transaction (2.9% + 30¢ in the US as of 2026 — check stripe.com/pricing for current rates). Those go to Stripe, not to us. ScopeForged does not add any transaction fees on top.

Plans & changes

Can I switch plans later?

Yes, any time. Upgrades are prorated and take effect immediately — the extra features appear in your builder right away. Downgrades take effect at the end of your current billing period so you keep what you're paying for.

What happens to my pages if I downgrade?

Your published pages stay published even if they're now over the new plan's page limit. You just can't add more pages until you're back under the cap (or upgrade again).

What happens to members-only content if I downgrade from Unlimited?

Members-only content is Unlimited-only. If you downgrade to Plus or Basic, the members-only gate turns off and those pages become public. You'll get a warning in the portal before the downgrade takes effect.

What happens to my forms if I downgrade from Plus to Basic?

Basic includes 3 forms. If you had more than 3 forms on Plus and downgrade to Basic, the 3 most-linked forms on your site keep delivering to email. Additional forms stop routing until you upgrade back to Plus or delete some.

Can I try a plan and switch if it doesn't fit?

Absolutely. Upgrade or downgrade is a one-click change from the portal. You won't lose data by switching.

Add-ons

How do I add or remove an add-on?

From your portal → Billing → Add-ons. Enabling an add-on charges the first month prorated and unlocks the feature immediately. Disabling an add-on takes effect at the end of your current billing period.

Can I add an add-on mid-cycle?

Yes. The first month is prorated to the days remaining in your current cycle. Next month you're billed normally.

If I cancel an add-on, do I lose the data?

Custom domains

Can I use my existing domain?

Yes. Point your domain at us via a DNS record (we give you the exact one to add). We handle the SSL certificate automatically once DNS is verified.

Can I buy a domain through you?

Yes — during checkout, or later from your portal. We resell domains at close to cost.

Do I own my domain if I bought it through you?

Yes. You own it in your name; we're just the registrar of record. You can transfer it out to another registrar at any time.

What if my domain is currently with someone else and I want to keep it there?

Totally fine. Point the DNS at us and keep your registrar. This is the most common setup.

Migration & data

Can I migrate from another platform (Squarespace, Wix, WordPress)?

Not automatically — no click-a-button migration. But you can copy your content into our builder page by page. If your site is more than 15 pages and the manual copy is painful, we can help via a Managed Website engagement.

Can I export my content?

Yes, from the portal:

What happens if I cancel my subscription entirely?

Your site stops serving on your custom domain (visitors see a "coming soon" page). Your data and content stay in your portal for 90 days so you can export or reactivate. After 90 days, we delete the account and its content.

Support

What's included in support?

All plans get email support with an actual human reply.

Do you offer phone support?

Not on the DIY plans — support is email-first because it's more efficient and creates a record. Managed Services customers can book a call any time.

What if my site goes down?

We monitor uptime 24/7. If you notice a problem, email support@scopeforged.com — we treat downtime as an incident, priority regardless of plan.

Content & rules

Are there content rules?

Yes. No spam, no illegal content, no content that violates our terms. The full policy is on the Terms of Service. In practice: we don't police your business; we intervene only when something is illegal, fraudulent, or endangering others.

Can I run a membership site with paid subscriptions?

Yes — combine the Online Store add-on ($29/mo) with Unlimited's members-only content ($99/mo) to sell access to gated pages.

Can I sell services (not products) through the store?

Yes. A "service" can be a product in your store (a fixed-scope consultation, a coaching package, a one-time deliverable). For recurring bookable services, combine with the Scheduling add-on.

The team & the company

Who's behind ScopeForged?

A small team focused on building software service businesses can actually run themselves. We use the same product internally for our own website. You can reach the team at hello@scopeforged.com.

What if I need something the product doesn't do?

Tell us. If it's a feature gap we should close, we'll add it to the roadmap. If it's something you specifically need, it's a Custom Integration — we quote within 2 business days.

Utility limits (storage, bandwidth, backups, team)

What are the storage limits per plan?

We warn you at 80% of your cap; uploads block at 100% until you trim files or upgrade. We never automatically charge for overages.

What are the bandwidth limits?

We monitor usage and reach out if a site significantly exceeds its tier — we never throttle your site automatically. Bandwidth "caps" are fair-use conversations, not silent charges.

How long do you keep backups?

Self-serve restore is on every plan — "your site stays live" is a floor, not a paid feature. If you downgrade, backups older than your new tier's retention are pruned within 24 hours; the portal shows a warning before you confirm the downgrade and offers a one-click snapshot export.

How many team members can I invite?

Seats are counted including the owner:

Team invitations are per-site. If you own multiple sites, a team member on Site A isn't automatically on Site B — invite them again on Site B.

Is there a limit on file uploads?

Yes — 100 MB per file on every plan. Video hosting isn't included at any tier; embed YouTube or Vimeo videos on your pages instead.

What about members on Unlimited?

Up to 5,000 active members included with Unlimited. Above that, we reach out to discuss a members-focused engagement — no automatic overage charges.

Account, ownership, and multiple sites

Can I transfer ownership of my site?

Yes. Portal → Settings → Transfer ownership. Both you and the new owner sign in and confirm; the transfer is atomic (subscription, custom domain, all content, all members move together). There's a 7-day reversal window in case anyone changes their mind.

Can one account run multiple sites?

Yes. One account can own as many sites as you want. Each site has its own subscription (its own plan tier and its own billing). No multi-site discount at launch — we're revisiting after our first 90 days.

Do you provide email hosting for my custom domain?

No. We don't provide @yourdomain.com email hosting at any tier. We recommend Google Workspace or Fastmail, or check whether your registrar offers email hosting.

Can I have a multi-language site?

Not with a single site at launch — the builder is single-language. Bilingual businesses can create separate sites per language (e.g. example.com and example.fr) and cross-link between them. Native multi-language support is on our roadmap.

Migration and data

Can you migrate my site from Squarespace / Wix / WordPress?

We don't have a one-click auto-importer. For sites with fewer than 15 pages, we recommend copying content manually into our builder — it's usually faster than fiddling with an import.

For larger sites, we offer a Managed Migration service — starts around $399 for up to 20 pages (content copied, images re-hosted, redirects mapped, one review pass). Contact us for a quote: hello@scopeforged.com.

Do you have a public API?

Not at launch. We offer data export (CSV for orders/members/forms, HTML for pages, Markdown for blog articles). If you need to connect your site to a CRM or ERP, that's a Custom Integration — quote-based.

Public API is on the roadmap; it's not a priority for the first 90 days.

Support

How do I contact support?

Email support@scopeforged.com. Email is our only support channel at every plan tier.

Target response times:

Do you offer chat or phone support?

No — email only, at every tier. Email creates a searchable record, scales with our team, and respects everyone's time asynchronously. We're not planning to add chat or phone support in the near term.

Managed Services customers get scheduled monthly calls with their engagement owner over and above email support.

Acceptable use

Is there content I'm not allowed to publish?

Yes — see our Acceptable Use Policy. Short version:

Enforcement: if you're in violation, we contact you first with a specific remedy and a 7-day window. Hard violations (illegal content, phishing, malware) get immediate suspension pending review.

Political speech and controversial-but-legal businesses (guns, cannabis where legal, adult content with approval) are not moderated.

Not seeing your question?

Email hello@scopeforged.com. We reply within 1 business day and often much sooner.

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